Email-to-Case helps automate customer support by converting received emails from customers into cases and auto-populating fields for quick resolution. Email-to-Case on-demand service manages email traffic outside the network's firewall and limits messages to 25 MB.
Before anything we have to set a couple policies in Microsoft 365 Admin
And we are done here
1. The first step is to enable Email-to-Case in Salesforce
2. Next are the Routing Addresses for Email-to-Case
After Finishing, Salesforce will send you an email to your Email Address to verify the email ID
3.1. Setting Up Routing/Forwarding Rules is the next step
Now it is time to configure our email forwarding setting at our outlook, Gmail, or email provider.
When you proceed, a new case will be created in Salesforce where you will have to open a link to confirm the forwarding email.
With this, we have concluded the Email-to-Case Setup using Gmail